Reporting A Problem
Use Report an Issue to tell CinePlatform about a problem with a page or workflow. The report includes the page you are viewing.
Send A Report
- Open the page where the problem occurs.
- Select the top bar's Report an Issue icon.
- Enter a short Summary and a Description of what happened. Both are required.
- Under Steps, describe the actions that lead to the problem.
- Choose Status to indicate how seriously it affects your work.
- Select Report An Issue.
- Wait for Your issue has been logged before closing the report.
Choose The Impact
The Status choices are This is just a little annoying, This is a cosmetic issue, This is causing problems, This is stopping me from working and This is critical, everything is broken. Choose the description that best fits the effect on your work.
Include what you expected, what actually happened and any visible error message. Avoid including passwords or unnecessary personal information.
Troubleshooting
If the report is rejected, check that Summary and Description both contain text. A logged report confirms submission; it does not specify a response time. If the report window cannot be opened, keep a separate record of the page and the problem so you can describe it later.